Terminals parking | heathrow airport parking

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Terms & Conditions

PLEASE ENSURE THAT YOU HAVE READ THE TERMS & CONDITIONS ON OUR WEBSITE www.terminalparking.co.uk .

BOOKINGS AND SERVICE

1.1 Booking through our website or Consolidators are deemed to be the booking is confirmed when final booking confirmation has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted.

1.3 Where a third-party service provider is used, they will have their own terms and conditions. If you require a copy of these, please request it from the agent. However, we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier.

2. PAYMENT

2.1 Increased duration of the stay will be debited from the client's account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £40.00 is applied.

(We Operates From 4:30 to 23:59 vehicles picked or dropped out of these hours will be charged £40)

2.4 If any booking that is made in the last 6 hours or customers arrive more than 30 minutes outside of booked times without at least 2 hours notice, the full short stay car park costs will be referred to the customer to pay in addition to a £15.00 fee. Additional work may be required to dispatch staff and/ or customer vehicles if a customer arrives out of their scheduled and/ or booked times. In cases where a wait is involved, we always recommend that customers wait inside terminals until such a time as staff update you with a realistic time to meet you.

2.5 We will have to assign a new driver for you if you do not arrive at the Terminal at the booked time and we expect you to inform us in advance (at least 2 hours notice) if you are going to be late from the scheduled time. Assigning a new driver might take time and sometimes will not be able to arrange the driver promptly.

3. CANCELLATIONS AND CURTAILMENT

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less the £15.00 administration cost will be made.

3.2 No refunds will be given for any cancellations or none-use of our service made within 48 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. The days curtailed cannot be transferred to another booking.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £10.00 for each and every amendment made. All amendments must be sent via e-mail and will only be acknowledged once a confirmation e-mail is received.3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

4. LIABILITIES AND OTHER TERMS

4.1 Where a third-party service provider is used, the company acts only as a booking agent for the service provider. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions.

4.2 Where we are the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and moveable items which are left unattended are left at the owner’s risk whilst the vehicle is in our possession.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. In the unlike event of a claim for damage, will not accept any claim without clear photographs from prior to departure which confirm that damage was not in place prior to drop-off. It is the customer's responsibility to take clear images to support any claim. this applies to all customers however the original booking has been made and the photographs must be taken in the meet and greet drop-off area/shorts stay car park.

4.5 We only check for major damages and any minor damages including stone chip and minor paint damages will not be accepted. No liablity will be accepted of the damages that are clearly seen after a rain or a car wash. We will not take any responsiblities for any damages that are not visible to eye level (when standing) specially under the vehicle or the lower part of the bumber that is not visible and that cannot be covered in a photo/image taken.

4.6 We accept no liability for the mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres, stone chip damages to body and alloy wheels. This list is not exhaustive.

4.7 Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax, MOT and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. We, therefore, advise that only the car key should be given. In the event of vehicles not starting, we reserve the right to charge for our time.

4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody. We also do not take liability for tyre burst and damages caused by tyre bursts.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 During busy periods your car may be stored in any one of our secondary compounds, (within a 15-mile radius of our main car park). Please note that security levels may vary.

4.12 In the event that your vehicle needs to be repaired as a result of an accident, it must only be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships and garages that have not been approved by us, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner that restores it to the condition in which it arrived at the car park.

4.13 Our drivers do not consent to be filmed. Therefore, in some cases, dash cams may be disconnected. Dash cams will also be disconnected to avert any situation causing an electrical shortage leading to a fire.

4.14 If you are driving an electric-only vehicle (EV) please inform the driver when handing over the vehicle and ensure that minimum 25 miles range left in the vehicle for us to do our operations.

4.15 Please pay the necessary amount if you need charge the EV vehicle if you haven't booked a EV parking product.

4.16 The customer must provide the necessary adapters/home chargers to charge the vehicle if booked for an EV product.

4.17 There might be an addional charge of we have to charge your vehile at a super charge point.

4.18 Only £40 will be refunded if we fail to charge the EV vehicle due to unforceen circumstances and we will take no liablity for any inconveninece the customer will has to encounter including any taxi charges or any other charges.

4.19 The company will not take any liabilites for any damages caused by any malfucntions including electrical malfuctions during the charging process

4.20 We do not take any liablity for EV battery damage caused by any reason.

4.21 We advise that the customer have a record/photograph of the mileage and fuel level of the vehicle at the point of handing over the vehicle to our company driver.

5. EXCLUSION AND LIMITS OF OUR RESPONSIBILITY

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss as a result of damage or loss to the vehicle will not be accepted (such as loss of earnings/missed flights etc.).

5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle.

5.5 We will endeavour to deliver your vehicle back to you within 60 mins depending on traffic, weather conditions.

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service. We expect that the customer to drop the vehicle with us three hours before the scheduled flight time.

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless of whether the dents or scratches are mentioned in this document or not.

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box, the Company cannot accept liability for any damage.

5.9 It is not always possible to check the internal condition of the car and therefore we will not accept responsibility for the interior condition.

5.10 Minor claims, those below £750 may not be accepted.

5.11 Electric vehicles will be only power charged once and maximum 70% will be charged.

5.12 Any issues/malfunctions arising from charging will not accepted by the company.

5.13 We will not take responsibility or we will not be held accountable for any issues that arise from the negligence of the booking agents and third party websites, these must be resolved with them.

5.14 Customer/ vehicle owner has the bear the cost of paying the ULEZ if the vehicle does not meet the ULEZ standards. The customer has to pay ULEZ for both days (the day of drop off and the day of collection ) if the customer vehicle does not meet the ULEZ standards.

5.15 Terminals Parking will not bear the cost of ULEZ at any circumstances.

CUSTOMER RELATIONS PROCEDURE

If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect.- A written correspondence needs to be made via email/letter / to our office (all correspondence details are available on the customer copy coupon receipt).- Our customer relations team shall endeavour to respond to your query within a maximum of 7 working days.- Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to a Terminals Parking member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.

6. CHANGING THE CONDITIONS

6.1 These conditions will remain in force unless the change is made in writing directly by Terminals Parking If you have a question to raise about our Terms and Conditions. Please do not hesitate to get in touch with us”. – Terminals Parking

Privacy policy

Privacy commitment

The Terminals Parking website is owned and operated by Terminals Parking Ltd. We are committed to safe guarding your privacy online. Please read this Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically.

Information collected

If you wish to subscribe any of our services offered at Terminals Parking., website, we ask for some personal details. These details include your Name and company (which we use to build up a profile of our readership) and your day time telephone number.We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services or from other companies about their products and services which may be of interest to you.We will only pass on your details to other companies if you have indicated that you would like to receive further information from them. If you would like to revise the information provided to us, or feel what we currently have on record is incorrect, you may update the information by e-mailing bookings@terminalparking.co.uk.We may from time to time ask you for further information in order to update our records or for particular purposes. We will always tell you how we will use any further information received from you. We may share aggregate data, based on users’ demographics, interests, and behavior with our advertisers or business partners but this aggregate data will not contain identifiable personal data.

Log files

Every time someone visits our web site a log file is generated on our computer. This contains information such as the user’s IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems, to report aggregate information to our advertisers, and to audit the use of our site (e.g. what part of the world users are connecting from, or what ISPs are being used).We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.

Cookies

Cookies are small pieces of information that are stored on and retrieved from your computer by websites for record-keeping purposes. The use of cookies is an industry standard and you will find them in use at most major websites.We use cookies in a variety of ways.For example:Cookies are the simplest way for us to track user trends and patterns, such as how many people use different parts of the website. This helps us better understand which parts of our service users find valuable, and know what areas to improve; We use cookies to recognize you when you visit our website, and to save you time when logging in. We also use them to keep track of your personal preferences so you don't have to keep reminding us of them.Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Unfortunately, if you choose to refuse our cookies, some parts of our service may be slower or not function properly.

Use and disclosure of personal information

If you contact us we may keep a record of that correspondence and incorporate the information it contains into our database.If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal data as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.

How we protect information

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Surveys, Competitions and Promotions

From time to time we conduct surveys, competitions and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.

E-mail Newsletters

You have the option to receive various email services we offer and in this regard we present the option to not receive these types of communications. From time to time we need to send you site and service announcement updates. Correction/Updating Personal Information If your personal information changes or if you no longer wishes to subscribe, we will endeavor to correct, update or remove the personal data provided to us as speedily as possible. This can be done by e-mailing us at bookings@terminalparking.co.uk

Correction/Updating Personal Information

If your personal information changes or if you no longer wishes to subscribe, we will endeavor to correct, update or remove the personal data provided to us as speedily as possible. This can be done by e-mailing us at bookings@terminalparking.co.uk

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Further information can be found in the Google Analytics Privacy Policy.

HOW IT WORKS

Arrival Information

Return Information

CONTACT US

Please feel free to contact us if you need any further information